Need a hand?

Request help from the Vorbiz team

Let us know how we can help. We typically respond within three business days. When you're ready, browse the FAQs below or jump straight to the request form.

FAQs

Frequently asked questions

Getting started with Vorbiz

You can download Vorbiz directly from your device’s app store: If you’re on a phone or tablet, just tap the link above and it will open your store automatically. If you don’t see Vorbiz listed yet, it may still be rolling out in your region — check back soon or contact support for early access.

You can start using Vorbiz right away — no account required. All core features work offline and store your data safely on your device.

Creating an account is optional but recommended. It allows you to:

  • Back up and sync your data between devices
  • Access your sales history if you change phones
  • Unlock Plus reporting tied to your subscription
If you’d rather keep everything local, you can stay offline and use Vorbiz entirely without logging in.

Accounts and subscriptions

If you created a Vorbiz account, your data is safe. Just install the app on your new device and sign in using the same email. Your sales, products, and reports will automatically sync back once you’re online.

If you were using Vorbiz without an account, your data was stored only on your device. In that case, it can’t be recovered after a phone loss or reset.

Tip: To prevent data loss in the future, create a free account — it securely backs up your data while still working offline when needed.

No — Vorbiz works completely fine without a subscription. All core features like adding products, recording sales, and tracking tax totals are included for free.

A Vorbiz Plus subscription only unlocks advanced reporting, such as detailed breakdowns by product, date, or location.

You can keep using the free version indefinitely — Plus is just for sellers who want deeper insight into their sales trends.
Send the details

Submit a help request

Share a way to reach you and what you need help with. We'll follow up within three business days.

Please enter a valid email address.
Please share a few details so we can help.

We'll email you back at the address you provide.

Standard support

What happens after you send your request

We want you to feel confident that a real human is on the other end of the form. Here is what you can expect from the Vorbiz support team:

  • Response time: We reply to most questions within three business days, Monday through Friday.
  • Hours: Our core support hours are 9am–5pm Central Time. Messages received outside these hours are handled first thing the next business day.
  • Escalations: Critical production issues are escalated immediately to on-call staff and you will receive status updates until the issue is resolved.
  • Follow-up: After resolution we will share any next steps or documentation so your team has a clear record.