Effective Date: September 08, 2025

Vorbiz (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you use our app and services.

1. Information We Collect

a. User Accounts & Devices

• Email, name, and login details (via Supabase Authentication)
• Device identifiers (used for secure sync between devices)

b. App Usage & Error Reporting

• Error logs, crash reports, and performance data (via Sentry)
• Analytics related to app function and reliability

c. Vendor Business Data (entered by you, the vendor)

• Location details (business name, address, tax rates, contact information)
• Products (names, descriptions, pricing, categories, dimensions, certifications, personalization options, etc.)
• Sales (dates, amounts, discounts, tax information, refunds)
• Sale line items (quantities, totals, taxes, product references)

d. Customer Data (entered by you, about your customers)

• Name, business details (resale certificate, EIN, charity EIN if applicable)
• Address, phone, email, contact person

e. Communications

• Messages you send us through in-app help requests (via Brevo Email)
• Subscription and billing information (via RevenueCat, depending on purchase plan)

2. How We Use Information

We use the collected data to:

• Provide and improve our services (syncing, reporting, account management)
• Troubleshoot issues and monitor app performance
• Communicate with you about support or important updates
• Process subscriptions and payments
• Maintain compliance with tax and business record requirements

We also use aggregated, de-identified data (information that cannot reasonably be linked back to you, your customers, or your transactions) to:

• Generate statistical insights (e.g., sales trends by region)
• Conduct research and business analysis
• Share with third parties such as government agencies, trade associations, or research organizations

We process vendor account, sales, and customer data to fulfill our contract with you (providing the Vorbiz service) and under our legitimate interests in improving reliability, securing the platform, and preventing fraud. These bases help us respond to data-protection requests in jurisdictions such as the EU and California.

3. What We Do Not Do

• We do not sell or rent personally identifiable information (PII), such as email addresses, phone numbers, EINs, or customer lists.
• We do not give third parties direct access to your vendor, customer, or sales records.
• Any external reporting is based only on aggregated and anonymized data.

4. How We Share Information

We share data only with trusted service providers necessary for our operations:

• Supabase (authentication, database)
• RevenueCat (subscription and billing)
• Brevo (email communications)
• Sentry (error logging and performance monitoring)
• Google Play (identity verification, subscriptions, payments)

We may share aggregate, anonymized insights with third parties. These insights never include personal identifiers of vendors or customers.

5. Your Responsibilities as a Vendor

If you input customer data into Vorbiz, you are responsible for having permission or a lawful basis to collect and use that information. Under GDPR-style frameworks, you act as the data controller for your customers’ information, and Vorbiz acts as the data processor handling that information on your behalf.

6. Data Retention

We retain sales and business data in line with our Terms of Service:

• Hot storage (active data): accessible for 5 years through the app.
• Cold storage (archived data): retained for up to an additional 10 years and available only upon request by emailing support@vorbiz.net.

The cloud server copy of your workspace is the authoritative record. Local device storage is a synced replica that is cleared when you log out. Backups follow the same retention window.

Upon account deletion, data may be archived according to this schedule unless law requires earlier deletion.

7. Your Rights

Depending on your location (e.g., California, EU), you may have rights to:

• Access, correct, or delete your data
• Export your data
• Restrict or object to certain processing
• Opt out of the sale or sharing of your personal information (if applicable)

To exercise these rights, contact us at support@vorbiz.net.

8. Security

We use industry-standard security measures to protect your information, including encryption in transit and access controls. No system is 100% secure, but we work to safeguard your data.

9. International Transfers

We may process and store information in the United States and in other countries where our service providers operate. By using Vorbiz, you acknowledge that your data may be transferred outside your region, including to jurisdictions that may have different data-protection rules.

10. Children’s Privacy

Vorbiz is not intended for children under 13, and we do not knowingly collect data from them.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Significant changes (such as new ways we share or use data) will be communicated in-app or on our website.

12. Contact Us

If you have questions, contact:
📧 support@vorbiz.net

13. Dispute Resolution

Disputes regarding this Privacy Policy follow the same governing law and binding arbitration terms outlined in our Terms of Service, including the application of Louisiana law.