Effective Date: September 17, 2025

Provider: Joshua Wetzel, sole proprietorship (the “Company,” “we,” “us,” or “our”)

Contact: support@vorbiz.net

1. What We Are

Vorbiz is a mobile-first sales tracking and reporting app for small vendors. It is intended for business use only (B2B). Some limited web views may be introduced in the future, but the web will not provide full app functionality.

2. Acceptance of Terms

By creating an account or using the app, you agree to these Terms of Service (“Terms”). If you do not agree, do not use Vorbiz.

3. Accounts & Eligibility

Business use only. Accounts are intended for businesses; we do not target consumers or minors.

• Registration. Accounts are created via email + password only. You must provide accurate information and keep credentials confidential.
• Single role. All users have the same account type (no role hierarchy).

4. Subscriptions, Billing & Refunds

• Tiers. Vorbiz offers a Free tier and paid Basic/Pro tiers.
• Billing. Paid tiers are monthly subscriptions processed through Google Play and managed via RevenueCat.
• Trials. No free trial is offered.
• Refunds. Refunds follow Google Play’s policies. Any additional goodwill refunds are discretionary and not part of these Terms.
• Auto-renewal & cancellation. Subscriptions auto-renew until canceled through the Play Store. Deleting the app does not cancel your subscription.
• Feature scope. Features may differ by tier and may be added, removed, or reallocated at our discretion. The free tier has no guarantee of uptime, retention, or support.

5. Data & Privacy

Data we collect.

• Vendor account info: name, email, hashed password, business name
• Sales records: transactions, line items, prices, taxes, timestamps, location IDs
• Customer data: planned for future releases (e.g., customer name, email, phone)
• Device & analytics: device ID, app version, crash logs, usage analytics
• No payment card data is stored by us (billing is via Google/RevenueCat).

Authoritative copy. The server backup is the authoritative data. A local device copy is a replica to support offline use and is wiped on logout.

Third-party processors. We use:

• Supabase (database/auth)
• Google Play (billing)
• RevenueCat (subscription management)
• Sentry (error logging/analytics)
• Brevo (email)

Privacy Policy. Additional details appear in our separate Privacy Policy (incorporated by reference).

6. Your Responsibilities

You agree that:

• You will not use Vorbiz for illegal sales or unlawful purposes.
• You will not submit fraudulent or misleading data or reports.
• You will not reverse engineer, tamper with, or scrape the app or services.
• You will not share accounts outside your organization without permission.
• You will not use Vorbiz to sell restricted goods (including firearms, alcohol, tobacco, cannabis, adult material, or any items prohibited by law) unless you are legally licensed.
• You are solely responsible for all filings and submissions to tax authorities. Vorbiz is not an accountant, tax preparer, or system of record—it is a helpful tool only.

7. Intellectual Property & Your Data

• Our IP. All rights, title, and interest in the app, branding, software, and documentation are owned by Joshua Wetzel.
• Your data. You retain ownership of your own sales data. You may export your data subject to technical availability and reasonable use limits.
• Restrictions. You may not copy, scrape, or repurpose the app’s code, design, or databases; you may not remove proprietary notices.

8. Service Availability & Changes

We may add, change, or remove features at any time. We do not guarantee uptime, availability, or that the app is error-free.

Updates to Terms. We may update these Terms effective immediately upon posting in the app or site. Continued use constitutes acceptance of the updated Terms.

Third-party dependencies. The service relies on external providers (Supabase, Google Play, RevenueCat, Sentry, Brevo). Outages or changes in those services may affect availability; we are not liable for those impacts.

No SLA. We do not provide service-level agreements.

Support is provided via email on a best-effort basis with no guaranteed response time.

9. Data Retention & Export

User control. Vendors may export their own data at any time while their subscription is active.

Retention policy.

• Active (“hot”) storage: 5 years of sales data is maintained and accessible through the app.
• Archived (“cold”) storage: up to an additional 10 years of sales data is retained in secure offline/near-line backups.

Accessing archived data. Cold storage records are not accessible through the app interface. Vendors may request access by emailing support@vorbiz.net, and reasonable effort will be made to provide the requested data.

Deletion. Upon account termination, data may be archived according to the retention schedule above, unless deletion is required by law.

Not a legal record. Vorbiz retains data for convenience only. Vendors remain solely responsible for maintaining legally required records and producing them to authorities if requested.

10. Termination & Suspension

We may suspend or terminate your access immediately for misuse, fraud, or system abuse, or as required by law. You may stop using the app at any time; subscription cancellations must be handled through the Play Store.

11. Disclaimers

To the maximum extent permitted by law:

• The services are provided “AS IS” and “AS AVAILABLE.”
• We do not warrant accuracy, completeness, or fitness for a particular purpose.
• We do not warrant tax calculations, reports, or compliance outcomes.
• We do not provide legal, tax, or accounting advice.
• Reports and exports are based on user-entered data and are not certified for tax, audit, or legal proceedings.

12. Limitation of Liability

To the maximum extent permitted by law:

• No indirect damages. We are not liable for any indirect, incidental, special, consequential, or exemplary damages, including lost profits or revenue.
• Data & downtime. We are not liable for data loss (including device wipe, user error, sync failure, or provider outage) or for service interruptions.
• Cap. Our total liability for any claim shall not exceed the amount you paid for the service in the one (1) month preceding the event giving rise to liability (or $0 if you are on the Free tier).

13. Indemnification

You agree to indemnify and hold harmless the Company from claims arising out of your misuse of the services, your data submissions, or your violation of these Terms or applicable laws.

14. Governing Law; Arbitration; Class-Action Waiver

• Governing law. These Terms are governed by the laws of the State of Louisiana, USA, without regard to conflict-of-laws rules.
• Binding arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the services will be resolved by binding arbitration administered by a reputable arbitration provider (e.g., AAA under its Commercial Rules), conducted in Louisiana, in English, before a single arbitrator. Judgment on the award may be entered in any court of competent jurisdiction.
• Informal resolution first. Before filing, the party must send a written notice and allow 30 days to attempt informal resolution (contact: support@vorbiz.net).
• Small-claims option. Either party may bring a qualifying claim in small-claims court in Louisiana instead of arbitration.
• Class-action & jury trial waiver. Disputes must be brought individually; class actions and jury trials are waived.
• Severability. If any part of this Section is found unenforceable, the remainder remains in effect.

15. Export & Compliance

You agree to comply with all applicable laws and regulations, including export controls and sanctions. You represent that you are not located in a restricted jurisdiction or on a prohibited list.

16. Communications

We may contact you via the app or email (including support@vorbiz.net) regarding your account, service changes, or legal notices.

17. Miscellaneous

• Entire agreement. These Terms (plus the Privacy Policy) are the entire agreement between you and us regarding the services.
• No waiver. Failure to enforce a provision is not a waiver.
• Severability. If any provision is unenforceable, the remainder remains in effect.
• Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, sale, or reorganization.

Questions?

Email support@vorbiz.net.